Would you like to use social media in a way that empowers your customers? Learn how to manage the customer experience and foster a community of customers that can become ambassadors for your brand.
Dan de Sousa has enjoyed a diverse career spanning sales, customer service, social media and business development. Dan received international recognition as ‘Dan from Optus’ for his compassionate and educated replies to social media posts questioning the company’s use of the Arabic language in advertisements. The event has inspired businesses to trust their social media teams more and allow for personality in their customer engagement. Most recently shaping the customer experience at Simba Sleep, Dan continues to push for empathy and personality in all social media interactions.
$25* – Bookings essential
Includes refreshments and drinks
Door Prize and Speaker’s gift from Dymocks Camberwell.